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Published 4 December 2019

Adrian Fowler

Adrian Fowler
Managing Director

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Senior IT Specialist (3rd Line – Managed Services)

Website apographltd Apograph Ltd

As an Senior IT Specialist (3rd Line), you will be the final point of escalation for all IT issues raised by customers or our monitoring system or helpdesk.

You will often undertake IT infrastructure projects, from conception to completion, as well as providing assistance to the I.T Services Manager when required.

The successful candidate will also be providing IT solutions and support to SME customers, either as part of a small team or alone. This will be a mix of remote working from the office and field-based visits.

You must be able to commute to the office just outside Market Harborough and hold a full, valid U.K driving licence for field-based visits.

Senior IT Specialist Skills and Experience

It is essential that the Senior IT Specialist is able to resolve issues showing professionalism, knowledge and confidence to meet customer expectations. You should already have the skills and experience to be comfortable with solving the most complex IT problems.

Ideally, you will come from, or have a good understanding of the concept of a Managed Services business. This means you will be able to identify weaknesses in clients’ systems and recommend suitable technological enhancements. You will be highly approachable and adaptable, as no one customer is the same as the next.

Candidates will be required to demonstrate strong third line support, and project implementation exposure to most of the following:

  • Windows Server 2008-2019
  • Windows 7-10 Workstations
  • Office 365 / including Exchange Online
  • Microsoft Azure fundamentals
  • Thorough understanding of networking fundamentals (IP, Firewalls, NAT, vLAN etc)
  • Project design and migrations
  • Server Virtualisation
  • Remote Desktop Services/VDI
  • HP or Dell servers
  • Backup & DR solutions
  • Hosted Telephony
  • Managed WiFi

About the company

Originating in 1993, Apograph is a privately owned limited company that specialises in; IT Support & Managed Services, Project Delivery, Consultancy and the latest cloud technologies.

Working with the advancements in technology, we have developed a high level of expertise, allowing us to offer a wider range of services to accommodate individuals, the SME market and the education sector.

We provide a great working environment, the latest tech and a competitive salary with benefits.

How to apply

If you have the desired skills and experience and would like to be considered for this IT Technician job then we would like to hear from you.

If you wish to be considered for this superb opportunity contact us.

You must be eligible to work in the UK.

No recruitment agencies or consultants.

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