Emergency IT Support

If you require emergency IT support for you or your business, call Apograph today to arrange a priority technician visit*. One of our technicians will attend your premises and work towards resolving your issues.

There’s no contract and no sales meetings. Just call our office on 01858 455426 and a technician will turn up with the knowledge and experience required to get your problem resolved.

How emergency IT support works?

The process to obtain emergency IT support is kept simple and broken down into the following steps:

1. Make a telephone call to our office – 01858 455426.
2. Tell us who you are and provide us with a brief explanation of the problem.
3. We will then send one of our senior IT technicians to your site.
4. Once they arrive, show them where the problem equipment is.
5. The technician will then diagnose and work towards fixing the problem.

How much does emergency IT support cost?

All costs agreed in advance. Before we do anything we will confirm costs at each step.

What type of IT problems do we fix?

Examples of problems we resolve include (but not limited to) the following:

• Faulty Server and/or Server software issues
• Server rebooting for no reason
• No data, no internet, no network
• Virus & malware attack
• Desktop computer problems, Laptop computer problems
• IT problems that just won’t go away or problems that your current IT support provider cannot seem to fix

If on the rare occasion we can’t fix the problem then there is nothing to pay.

*We will endeavour to attend your site as a matter or priority but reserve the right to exceed the time stated in the event of unforeseen circumstances. All journey estimates are based on distances from our Midlands based office. All times are based on our usual opening hours of 8:00 am until 5:30 pm Monday – Friday.

• We were having some really big problems with our I.T. system that we'd been trying to sort out for quite a while with our previous service provider....read the full testimonial!

  Vikki George, Premier Percussion

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  Premier Percussion

  Provided by: Vikki George, Premier Percussion

  We were having some really big problems with our I.T. system that we'd been trying to sort out for quite a while with our previous service provider. The issues were costing us a lot of downtime, and money.
  
  We called Apograph at 9:45 in the morning, and by 16:00 that same day they'd visited us, assessed the problems, put a plan in place to resolve them all, and sent someone to attend the site to sort out the most pressing issues. We've immediately seen the benefit of the work they've done. Their people are really friendly, extremely competent and talk in a language that non 'tech-savvy' people can easily understand. Their pricing is very reasonable too.
  
  I can't recommend them highly enough, and we will most certainly be working with them from now on.

• We used Apograph to sort out broadband speed issues for us. From our first meeting it was obvious that they had far greater technical knowledge than...read the full testimonial!

  John Harrison, John Harrison & Co Ltd

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  John Harrison & Co Ltd

  Provided by: John Harrison, John Harrison & Co Ltd

  We used Apograph to sort out broadband speed issues for us. From our first meeting it was obvious that they had far greater technical knowledge than the IT companies we have used in recent years. They quickly came up with solutions to our problems and when the time came to implement their advice their engineers worked quickly, efficiently and unobtrusively and our systems now work exactly as they said they would.

• BakeAway as a Business has been supported by Apograph for several years, providing their services on the IT front. We have had a very fruitful...read the full testimonial!

  Thomas Mann, Bakeaway

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  Bakeaway

  Provided by: Thomas Mann, Bakeaway

  BakeAway as a Business has been supported by Apograph for several years, providing their services on the IT front. We have had a very fruitful relationship with them and where possible have recommended their services to several interrelated parties. They have kept a breast with their technical knowledge in this rapidly changing industry which has hence allowed them to offer the best advice and support possible in order to ensure our systems are up to date and running as efficiently and effectively as possible.

• I have known and worked with Apograph for over 10 years.
  
  Adrian helped me grow from a small start-up company with only 1 PC to a fully...read the full testimonial!

  Sam Beerling, Qspine Ltd

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  Qspine Ltd

  Provided by: Sam Beerling, Qspine Ltd

  I have known and worked with Apograph for over 10 years.
  
  Adrian helped me grow from a small start-up company with only 1 PC to a fully functional modern day office. Apograph managed my needs at every stage of growth, never over selling.
  
  Alex has now taken over our day to day IT demands and I have found him to be an exceptional professional. Our problems are always dealt with in a timely manner.
  
  I have no hesitation in recommending Apograph to any company who are looking for a partner to manage their day to day activities or any large project that needs undertaking.

• I am writing to thank you for the excellent service I have received from you and your staff at Apograph. When I came to you and advised that I was...read the full testimonial!

  Andy Dalby, Live Labels Ltd

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  Live Labels Ltd

  Provided by: Andy Dalby, Live Labels Ltd

  I am writing to thank you for the excellent service I have received from you and your staff at Apograph. When I came to you and advised that I was starting Live Labels nearly two years ago now, I have had nothing but excellent service and support. My web site you developed for me is very professional and helps get my name out to customers old and new. I would not hesitate to recommend to anyone looking for your services. Thanks again, I look forward to many more years working with you.

• I have nothing but praise for Adrian and Alex. I personally and we as a company could not have done what we have done without Apograph at our side.

  Kishore Patel, Fiona Cairns Ltd

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  Fiona Cairns Ltd

  Provided by: Kishore Patel, Fiona Cairns Ltd

  I have nothing but praise for Adrian and Alex. I personally and we as a company could not have done what we have done without Apograph at our side.