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Published 18 July 2019

Alex Innard

Alex Innard
Head of IT

Cost savings are always a key factor and Hosted SIP can help deliver reductions in overall cost of owning and running a phone system.
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Hosted SIP – the benefits to business

Hosted SIP, sometimes referred to as Hosted PBX, is essentially a cloud-based business telephone system.

What is hosted SIP?

Traditional on-premise telephone systems require an on-site PBX unit to control and manage the telephone handsets, telephone lines, call routing, voicemail, with telephones connecting directly to the PBX unit using internal wiring.

Hosted SIP removes the requirement for an on-site PBX unit by having telephone handsets connected to a cloud-hosted PBX via an internet connection. Hosted SIP is feature-rich and offers many 21st century advances over the traditional PBX.

hosted sip - traditional PBX

Image source – Boston Public Library Grant, Spencer, 1944- (photographer)

What are the benefits of moving your business telephones to Hosted SIP?

Cost savings are always a key factor and Hosted SIP can help deliver reductions in overall cost.

However, it’s the value-added flexibility that Hosted SIP affords that is the key driver in any business decision to ditch the old on-premise PBX telephone system. The operational benefits delivered by hosted SIP comprise; greater flexibility, high availability and disaster recovery.

Also, companies with more than one office will find hosted SIP an attractive solution by allowing organisations to create one big joined-up phone system spanning multiple locations, including home workers or those in temporary office locations.

Cheaper and faster to provision and run

Hosted SIP systems can be provisioned very quickly, often within a day or two for a whole site. This is in contrast with a traditional PBX that can take up to six weeks depending on lead times for equipment and telephone lines. They are highly scalable at short notice enabling businesses to add or remove users quickly. It also enables organisations to buy the capacity they need when they need it. Unlike traditional ISDN, where there are options for 2 or 30 channels at a time, hosted SIP is far more granular.

Low capital outlay, cheaper calls, low maintenance, no maintenance

Traditionally when purchasing a new PBX based on-premises phone system, businesses had the large capital expense of hardware (handsets and PBX unit), setup, installation and training. This was then followed with expensive itemised bills each month for the actual call minutes. Hosted SIP does away with the high initial cost as it requires no PBX unit on-site. New SIP phones simply plug into your existing network and utilise an internet connection. Initial new handset costs and monthly unlimited call minutes can be bundled into one low monthly cost helping you to budget for your telephone calls much easier.

Eliminate lost calls in the event of line failures and power cuts

High availability is obtained by the ability to automatically re-route calls to other offices or mobile telephones quickly in the event of a site failure, meaning businesses need not worry about lost calls during a site outage.

Reporting, auditing and call recording are key features that many medium and larger businesses wishing to control or monitor call volumes or store their call recordings for compliance reasons may require. These features are built into most Hosted SIP solutions. Due to the nature of Hosted SIP being cloud-based, this data can be easily accessed from anywhere. There is no reliance on businesses needing to look after many Terabytes of call data on their physical in-house Server(s) any more.

A solution which gives you far more

Finally, Hosted SIP – being an IP based technology, allows businesses to take advantage of more advanced features not available on traditional PBX systems. These are high-definition call quality, video calling, teleconferencing/meeting, desktop sharing, mobile twinning and instant messaging. These features combined are often referred to as “Unified Communications.”

With BT Openreach announcing the cessation of its legacy ISDN system within the next five years, now is the time to start considering your options for your telephone system.

Do you currently have an ageing or unsupported telephone system that you worry will fail at any point?

Are you looking to reduce your phone costs or harness the power of Unified Communications?

Are you expanding or moving premises?

If you can answer yes to any of these questions, please give one of our friendly Consultants a call today on 01858 455426 for a no-obligation chat. We specialise in and are partnered with many of the leading vendors in the UK.

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